Return & Refund Policy

Last Updated: 2025/12/9

We want you to feel confident, beautiful, and stress-free when shopping with us. Because our dresses are made for once-in-a-lifetime moments, we follow a careful return policy to protect product quality for every customer.

Eligibility for Returns

To request a return, please make sure:

Your request is submitted within 7 days of delivery

The dress is unworn, unaltered, unwashed, and in perfect condition

All tags are attached and the dress is in its original packaging

The item has no makeup stains, perfume, or damages

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns for:

Custom-made dresses or dresses made to your measurements

Sale or final-clearance items

Worn, damaged, or altered dresses

How to Start a Return

Email us at service@modemare.com with your order number and photos

Wait for our approval before shipping back

Return shipping costs are the responsibility of the customer

Unauthorized returns will not be accepted.

Refund Time

Once your dress is received and inspected, your refund will be issued to your original payment method within 3–7 business days.

Damaged or Incorrect Orders

If there is any problem with the received product, please contact us by email within 24 hours and we will handle it as soon as possible.